Answers to Our Most Frequently Asked Questions


Ordering A Handcrafted Watch Strap

How do I determine what size watch strap I need?

Do you customise watch straps?

Are NATO straps available in other lengths?

What do the tapered sizes mean?

Do you make Apple Watch straps?


Payment Methods

What payment methods and currency do you accept?


Shipping, Delivery and Return Policy

Do you ship internationally?

How much is shipping?

Can I visit your workshop to have a look?

How long will my package take to arrive?

What happens if my package gets lost?

What is your return policy?

Can I cancel or change my order?

Can you declare a lower value on customs forms?


Leather Care

How do I care for my leather goods?



Can you monogram certain products?