FAQ

Answers to Our Most Frequently Asked Questions

 

Ordering A Handcrafted Watch Strap

How do I determine what size watch strap I need?

Like a certain leather watch strap, but prefer a different thread color, pattern or leather?

Do you make odd number lug width straps?

What do the tapered sizes mean

Do you make Apple Watch straps

 

Payment Methods

What payment methods and currency do you accept?

 

Shipping, Delivery and Return Policy

Do you ship internationally?

How much is shipping?

Can I visit your workshop to have a look?

How long will my package take to arrive?

What happens if my package gets lost?

What is your return policy?

Can I cancel or change my order?

Can you declare a lower value on customs forms?

 

Leather Care

How do I care for my leather goods?

 

Personalization

Can you monogram certain products?