ORDER TURNAROUND TIME
All ready made products are dispatched within 2-3 business days. All two-piece watch straps are bespoke and require 7-10 business days to complete. If your order contains both bespoke and ready made items, they will ship together when the entire order is complete. You'll receive a shipping update when your order is dispatched to let you know it's on its way. Please note that business days means Monday thru Friday.
For international shipping we offer two options:
DHL eCommerce - We offer this standard service for international orders at a flat rate of $10 USD. All packages are registered, have signature confirmation and arrive within 7-14 business days after shipping. Packages are not trackable, however this service is very reliable and safe. Delivery and arrival times of your package using DHL Registered Global Mail will depend on your country's customs clearance, busy holiday periods and extreme weather near your location.
DHL 2-3 Day Express - This is a 2-3 business day, premium door to door service with full tracking and signature confirmation. It’s priced at very competitive rates starting at $29 USD.
For shipping within Australia we offer two options:
Australia Post Parcel Post - This is a 2-5 business day service and includes tracking and signature on delivery for $10 USD.
Australia Post Express Post - This service comes with full tracking and signature on delivery for $13. Packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it.
IMPORTANT SHIPPING INFORMATION
We are not responsible for shipping delays that are caused by busy holiday periods, peak times of the year, customs clearance, bad weather, war or any natural disasters.
We cannot declare a lower order commercial value or mark a shipment as a "gift" in order to avoid or reduce customs fees, taxes or import duties. This is considered customs fraud and is illegal.
International customers are solely responsible for any import duties, taxes or customs fees that may be charged by their country. Countries like the United States and many others don't have to pay import duties on orders under $2,000 USD, but a few other countries do.
Due to the high volume of orders and inquiries we receive, we are unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time consuming for us and a task and expense we wouldn't have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.
We offer a vast selection of made to order handcrafted leather watch straps. The crafting of your bespoke strap is a very detailed and laborious process as there are dozens of steps and many hours of meticulous manual labour involved in the creation of your watch strap.
When placing your strap order, please make sure you ask us questions if you are unsure about your size. Choosing your correct size is a breeze and we've provided thorough information regarding sizing throughout our website to make it easier to choose.
Every single strap is made to order to your exact specifications to fit your wrist and watch exclusively and as such cannot returned or exchanged. Because of the bespoke nature of all our goods, delays with packages clearing customs, and the added expense of shipping orders internationally back and forth, all sales are final.
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.
Our one year warranty covers any Bas and Lokes products with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure. Each case will be assessed individually.
This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item.
Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be happy to work with you to find a resolution.