ORDER TURNAROUND TIMES
- Ready-Made Products: Dispatched within 3-5 business days.
- Bespoke Two-Piece Watch Straps: Made to order and require 7-10 business days for handcrafting.
- Orders with both bespoke and ready-made items will ship together once complete.
- A shipping notification will be sent once your order is dispatched (business days = Monday to Friday).
INTERNATIONAL SHIPPING OPTIONS
- Free Shipping: Available for orders over $200, shipped via Australia Post International Standard.
- Australia Post International Standard: Delivery within 5-10 business days to major metro areas.
- Australia Post Express International: 3-6 business days (estimated delivery time between metro area of major cities), fully trackable.
- DHL Express: Premium, door-to-door, fully trackable service delivering in 2-3 business days.
INTERNATIONAL SHIPMENT DELAYS
We are not responsible for delays caused by customs clearance, Covid-19, holiday periods, weather conditions, acts of war, or other external factors beyond our control.
CUSTOMS DUTIES AND TAXES
International customers are responsible for any import duties, taxes, or customs fees. For U.S. customers, orders under $2,000 USD typically do not incur import duties, though this varies by country.
AUSTRALIAN SHIPPING OPTIONS
- Free Shipping: Available for orders over $175 USD, shipped via Australia Post Parcel Post.
- Australia Post - Parcel Post: Delivery within 2-5 business days in NSW, and 3-6 business days outside NSW, with tracking and signature on delivery.
- Australia Post - Express Post: Next-business-day delivery within the Express Post network, and 2 business daysoutside the network, with tracking.